At Willis Voyages, we are committed to delivering your order safely and efficiently, no matter where you are in the world. We work with trusted delivery partners to ensure that your products arrive in excellent condition and as quickly as possible.
Order Processing
All orders are processed within 1–2 business days after your order is placed. You will receive a confirmation email once your order has been received, followed by a shipping confirmation with tracking information once your order has been dispatched.
Please ensure that all shipping information provided at checkout is accurate and complete. Willis Voyages is not responsible for delays or failed deliveries caused by incorrect or incomplete address details.
Shipping Confirmation & Tracking
Once your order has been shipped, you will receive a notification email with your tracking number. You can use this number to track the status of your shipment directly with the courier.
Shipping Fees
Shipping costs are calculated at checkout based on your location and the size/weight of your order. Any applicable fees will be clearly displayed before you complete your purchase.
Missed Deliveries & Returned Packages
If a delivery attempt is unsuccessful and the package is returned to us due to an incorrect address or failure to collect, we will contact you to arrange reshipment. Additional shipping charges may apply.
Lost or Damaged Packages
If your package is lost or arrives damaged, please contact us at [email protected] within 48 hours of delivery. We’ll work with our courier partners to resolve the issue and ensure you are satisfied with the outcome.
Contact Us
If you have any questions or concerns about shipping, feel free to reach out to us at:
[email protected]
